crickex Privacy Policy

Types of Information Collected

When opening an account and using services on crickex, we collect various types of information. This information is used to improve service quality and keep your experience secure.

1.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for verification)
• Current address
• Email address and mobile number

1.2 Financial Information

• bKash, Nagad or Rocket number (registered for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device type
• Browser and operating system information
• Login time and session information
• Activity logs on the site

Methods of Data Collection

crickex collects user information in three main ways:

2.1 Direct Collection

When you fill out a registration form, verify your identity, make a deposit, or contact the support team — the information you provide directly is collected.

2.2 Automatic Collection

When you use the crickex website or app, certain technical information is automatically collected through cookies, log files, and similar technologies. This information is primarily used to ensure the security and functionality of the service.

2.3 From Third Parties

For identity verification and fraud prevention, we may collect some information through approved third-party verification services. This information is used only for security-related purposes.

Purpose of Data Use

crickex uses your information only for specific and lawful purposes. The main purposes of data use in accordance with our Terms and Conditions are listed below:

• To complete account registration and identity verification
• To process deposits, withdrawals, and other financial transactions
• To provide betting and casino services without interruption
• To prevent fraud, money laundering, and unauthorised access
• To provide customer support and resolve issues
• To meet applicable laws and regulatory requirements
• To improve service quality and add new features
• To send relevant promotional information (with your consent)

Your information will not be used for any purpose beyond those listed above. If your information is ever needed for a new purpose, you will be informed in advance.

Sharing Information with Third Parties

crickex never sells, rents, or exchanges your personal information for commercial purposes. However, sharing information may be necessary in certain specific situations:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, and technical support. These partners are given limited access only to the information needed for their specific tasks, and they are required to comply with our privacy policy.

4.2 Legal Obligations

Information may need to be provided in response to a court order, legal process, or a lawful request from a government authority. In such cases, we are obliged to comply with the legal directive.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to new ownership. You will be notified in advance in such situations.

Data Protection Measures

crickex applies industry-standard technical and administrative measures to protect user data. Our security framework is structured across the following layers:

5.1 Encryption

All data transfers are encrypted using SSL/TLS technology. Stored sensitive information — particularly financial data — is kept secure with strong encryption algorithms.

5.2 Access Control

Only authorised staff can access specific information as required. Accounts are kept secure using two-factor authentication.

5.3 Monitoring and Auditing

Our systems are monitored 24 hours a day, 7 days a week. Regular security audits and vulnerability assessments are carried out, and any unusual activity is identified immediately.

Please note, however, that no method of transmitting information over the internet can guarantee 100% security. It is your responsibility to keep your password confidential and to use a secure connection.

Cookies and Tracking Technology

crickex uses cookies and similar tracking technologies to keep the website and app functioning properly.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and ensuring the basic functionality of the website. Disabling them will prevent the service from working correctly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and recent activity. As a result, you do not need to reconfigure your settings each time you visit the site.

6.3 Analytics Cookies

General user behaviour is analysed to improve service quality. This information is collected in aggregated and anonymised form — no individual is identified separately.

You can manage cookies from your browser settings. However, disabling essential cookies may limit some services.

Your Rights

As a crickex user, you have the following rights regarding your personal information:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained for a set period due to legal obligations.
• Right to Object to Processing: You can withdraw your consent to marketing communications at any time.
• Right to Portability: You can request your information in a structured digital format.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time.

Privacy of Minors

crickex strictly does not provide services to anyone under the age of 21. Age verification is mandatory in our registration process.

If we are informed that a minor has registered in any way, that account will be closed immediately and the associated information will be deleted. To learn more about responsible gambling, please read our Responsible Gaming Guidelines.

If parents suspect that their underage child is using this platform, they are requested to notify our support team without delay.

Data Retention Period

crickex retains user information only for as long as necessary to fulfil the relevant purpose or as required to comply with applicable law.

9.1 Active Accounts

While your account is active, all information will be retained and used for service delivery.

9.2 After Account Closure

Even after an account is closed, records of financial transactions, identity verification information, and other necessary data may be retained for a set period to meet legal and regulatory requirements.

9.3 Marketing Data

Information used for promotional communications will be deleted promptly after you withdraw your consent.

Policy Changes

crickex reserves the right to amend or update this privacy policy as needed. For significant changes, we will notify users in the following ways:

• Sending a notification to the registered email address
• Displaying a notice on the website's main page
• Updating the "Last Updated" date at the top of this page

If you continue using the service after changes are made, it will be considered that you have accepted the updated policy. Learn more about us by visiting our about page.

Contact

For any questions, concerns, or requests regarding the privacy policy, please contact us. Our support team is available 24/7 to assist in both Bengali and English.