General Questions
Answers to all questions about deposits, bonuses and withdrawals at crickex
From deposit methods to welcome bonus terms, casino game rules and the withdrawal process — this page brings together clear and detailed answers to the questions that come up most when using crickex. Whether you are new or an existing member, you will find answers to everything here.
Table of Contents
Deposit Questions
After logging in to crickex, go to the "Deposit" section and select bKash as your payment method. Send money to the designated bKash number, then enter the transaction ID in the form to confirm your deposit. The minimum deposit amount is ৳500. If you provide the correct amount and reference number, the funds are usually added to your account quickly.
It may take a little time after depositing. First, confirm that the money was sent to the correct bKash or Nagad number and that the transaction ID was submitted correctly. If the problem continues, contact crickex's 24/7 live chat support — having a screenshot of the transaction ready will help resolve the issue faster.
Yes, you can easily deposit at crickex using Nagad. The process is much like bKash — select Nagad on the deposit page, send money to the designated number, and confirm with the transaction ID. Deposits via Rocket and bank transfer are also available. The minimum deposit is ৳500.
crickex does not impose any additional charge on deposits. However, mobile banking platforms such as bKash, Nagad or Rocket may apply their own send-money fees according to their own rules. For bank transfers, the bank's own policies apply. You can check the terms and conditions for more details.
Deposits at crickex are possible via bank transfer. Major commercial banks in Bangladesh such as Dutch-Bangla Bank, BRAC Bank, Islami Bank and others can be used. For the correct account details, visit the deposit page or contact the support team. A minimum deposit of ৳500 is required.
You can deposit at crickex using Rocket (Dutch-Bangla Mobile Banking). Select Rocket on the deposit page, transfer money to the provided number, and confirm the deposit with the transaction reference number. Make sure you send from your own Rocket account, as transactions from third-party accounts may not be accepted.
Questions about the Welcome Bonus
When you open a new account and make your first deposit, crickex automatically gives a 200% bonus of up to ৳5,000. For example, a deposit of ৳1,000 adds ৳2,000 as a bonus, bringing your total balance to ৳3,000. No separate code is needed to claim the bonus — it is applied automatically with your first deposit.
Yes, crickex bonuses have an expiry period. If the wagering requirement is not met within the specified time, the bonus may be cancelled. Start playing soon after receiving the bonus and complete the wagering process. For the exact expiry period, see the terms and conditions page for full details.
No. The welcome bonus can only be received once per member — it applies to the first deposit of a new account. If the same person tries to claim the bonus by opening multiple accounts, crickex's security system will detect it and the accounts may be suspended.
The wagering requirement for the crickex welcome bonus is 15 times the bonus amount. This means that to withdraw winnings from the bonus, the bonus amount must be wagered 15 times. Example: if you receive a ৳2,000 bonus on a ৳1,000 deposit, total wagering required is ৳2,000 × 15 = ৳30,000. If you receive the maximum ৳5,000 bonus on a ৳5,200 deposit, wagering required is ৳5,000 × 15 = ৳75,000.
To cancel a bonus, contact the crickex support team via live chat. Keep in mind that once you have started placing bets using the bonus, it generally cannot be cancelled. Make your decision before using the bonus and read the relevant terms and conditions carefully.
Questions about Casino and Table Games
In roulette, a spinning wheel contains numbers from 0 to 36. Players place bets on a specific number, colour (red/black), or odd or even. After the ball is released onto the wheel, the number it lands on determines the win or loss. At crickex Casino you will find both European roulette and live dealer roulette.
crickex table games offer tables with a range of betting limits — there are separate tables for players who want to start with small amounts as well as those who prefer high stakes. Before sitting at a specific table, you can see its minimum and maximum bet information in the game lobby.
Yes, crickex's live casino is fully playable on mobile. Live dealer games can be enjoyed on both Android and iOS, either through the app or a mobile browser. With a good internet connection, live streaming runs smoothly and you can also chat with the dealer.
Teen Patti is an Indian three-card game where the best card combination wins. In Andar Bahar, you bet on whether a card will fall on the "Andar" (inside) or "Bahar" (outside) side. Both games are available at crickex in live dealer format and are quite popular among Bangladeshi players.
Baccarat is actually quite straightforward for beginners — there are only three betting options: Player, Banker or Tie. The hand with a total closest to 9 wins. At crickex you can get familiar with Baccarat by starting in demo mode or with small bets. The Banker bet has a slightly higher chance of winning but carries a small commission.
How to Withdraw
Yes, for security reasons crickex only processes withdrawals to bKash, Nagad, Rocket or bank accounts registered in the name of the account holder. Withdrawal requests to third-party wallets may be rejected. The name on your profile must match the name on your payment account.
The minimum withdrawal amount at crickex is ৳800. Requests below this amount cannot be processed. This limit applies to all methods — bKash, Nagad, Rocket and bank transfer. A successful withdrawal generally takes between 10 and 45 minutes to complete.
Withdrawal requests at crickex are usually completed within 10 to 45 minutes. If it remains pending for more than 45 minutes, contact support via live chat. Occasionally, if account verification is needed or there is an issue with the payment system, it may take a little longer.
To withdraw winnings from a bonus, you must first complete the wagering requirement. For the crickex welcome bonus, once bets totalling 15 times the bonus amount have been placed, the bonus balance becomes available for withdrawal. You can track how much wagering has been completed in the account dashboard. Read our responsible gaming guidelines.
A bKash withdrawal is usually completed within 10 to 45 minutes of the request. crickex processes withdrawals 24 hours a day, 7 days a week, so payments are received within the normal timeframe even at night or on holidays. To receive withdrawals quickly, keep your account verified and use the correct bKash number.
Have more questions? The support team is always available
If you cannot find the answer to your question on this FAQ page, crickex's support team is ready to help directly. Assistance is available in both Bengali and English.