crickex Responsible Gambling
Your safety is our priority
Enjoy the games while keeping them within the bounds of entertainment. crickex believes that safe and informed betting is the only truly enjoyable experience — and we are always here to support you in that.
Why does responsible gambling matter?
Online betting and casino games are a form of entertainment — but that entertainment becomes harmful when it goes out of control. crickex always wants its users to play consciously and within set limits, so that family, finances, and mental health are not put at risk.
Under our Terms and Conditions, users must be 21 years of age or older to create an account and place bets at crickex. No account is kept active without age verification, and preventing access by minors is a firm responsibility we take seriously.
Before you play, always ask yourself: am I playing for fun, or am I trying to win back money I have lost? If the answer is the second one, that is a warning sign. crickex is ready to support you at that moment.
Our Privacy Policy makes clear how your personal information and betting-related data are kept secure. Safety and responsibility are the two foundations of crickex.
Our Protection Tools
Set Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and if you want to increase it, the change takes 24 hours to come into effect.
Temporary Break
If you feel you need a break, you can temporarily suspend your account for a set period — from 24 hours up to several weeks.
Self-Exclusion
If you want a permanent or long-term self-exclusion, contact our support team. Once it is in effect, the account cannot be reactivated before the specified period ends.
Bet Limits
Set your own maximum amount for a single bet. This reduces the risk of placing excessive bets on a single game or match out of impulse.
Reality Check
Set pop-up reminders at regular intervals to show how long you have been playing and how much you have spent in total — helping you make informed decisions.
Transaction and History Review
View your complete betting history and transaction records at any time. Reviewing your own patterns often brings problems to light on their own.
To activate these tools or submit a self-exclusion request, contact crickex's 24/7 live chat or email support.
Recognise the Warning Signs
If you notice any of the following signs in yourself or someone you know, it is time to seek help.
Trying to chase losses
After a loss, repeatedly playing with the thought "just a little more and I'll get it back" is the most common sign of gambling addiction.
Hiding it from family
Keeping your betting secret from family or close ones and lying about it — this is an important warning signal.
Cutting essential expenses to bet
Reducing spending on rent, food, or a child's education to keep betting — this stage of financial harm is very serious.
Feeling restless when not playing
Feeling irritable, anxious, or having trouble sleeping when not betting — this is a sign of psychological dependence.
Spending more time than planned
Starting with "just 15 minutes" and then playing for hours, with daily routines being disrupted — losing track of time is dangerous.
Borrowing money to bet
Borrowing from friends, family, or any source to keep betting and being unable to repay it — this leads to serious financial and social problems.
For ages 21+ only
Online betting and casino games in Bangladesh are only for people aged 21 or older. Age is verified when creating an account at crickex, and access by minors is actively blocked. If there are younger members in your household, please keep your device and account secure.
Where to get help?
Handling problems on your own is not always possible. Asking for help takes courage.
crickex Live Chat Support
At any time — day or night — contact our 24/7 live chat. Support is available in both Bengali and English. Requests to set limits or apply for self-exclusion can be made here.
Email Support
If you want to explain a problem in more detail, write to us by email. Our team will respond as quickly as possible and help you take the necessary steps. Support email: [email protected]
Talk to family and trusted people
Let a close family member or trusted friend know. Often the people closest to you can offer the most effective support and help you get back on the right path.
Professional Counsellors
Do not hesitate to seek help from a mental health specialist or counsellor. Counselling services that deal with gambling addiction in Bangladesh are available at various government and private organisations.
Close your account permanently
If you feel that betting is not right for you, let our support team know — the account will be permanently closed. This is your right and we fully respect that decision.
crickex's Commitment
crickex is not just a betting platform — it is a place where the well-being of users is always placed above business. We believe that building a culture of responsible betting is our social responsibility. On our About Us page you can learn how we reflect these values in every decision we make.
Our core commitments are:
- Approving accounts for ages 21 and above only, and strictly following the age verification process.
- Promptly activating limit-setting, temporary breaks, and self-exclusion at the user's request.
- Providing 24/7 live chat and email support in Bengali.
- Keeping betting history and transaction records transparently so that users can stay informed themselves.
- Responding with empathy and without judgement whenever support is sought in any situation.
- Keeping both technical and human measures active to ensure the protection of minors.
If you have any questions, our FAQ page has more information on responsible gambling, or come directly to live chat.